IT Support Specialist - Help Desk
Responsibilities (including, but not limited to):
- Provide level 1 technical support staff at our site in Cali, involving: the execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Understand and comply with all departmental policies and procedures for incident, request, change, and problem management.
- Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
- Vendor support of assigned hardware/software/systems/services.
Qualifications/Requirements:
- Certifications: ITIL v3, ServiceNow preferred.
- 1 years BPO IT Desktop Admin experience preferred.
- Strong time management skills.
- Strong problem-solving, decision-making skills.
- Well-organized and good follow through on commitments to customers.
- Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.
Requisitos
Estudios
Idiomas
Sobre TASKUS COLOMBIA S.A.S.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
